Returns, Refunds & Complaints Policy at Becontree Heath Flowers

Our Fresh Flowers Guarantee in Becontree Heath

As your trusted local florist serving households and businesses throughout Becontree Heath, we pride ourselves on delivering fresh, beautiful flowers every time you order. All our arrangements are hand-prepared by skilled florists, with our fresh flower guarantee ensuring that your blooms arrive vibrant and long-lasting. If for any reason your experience falls short of these standards, please read below for information on our returns, refunds, and complaints process, created to put our customers first.

Damaged-on-Arrival Policy

We package every bouquet with care, but sometimes accidents can happen during transit. If your flowers arrive damaged or not in the expected condition, please contact us immediately on the day of delivery. For speedy resolution, we may request a photograph of the damaged flowers and packaging. Once we confirm the issue, we will offer you a full refund or a replacement bouquet, according to your preference. Please note, claims for damaged-on-arrival orders are only valid if made within 24 hours of receipt to ensure a prompt and fair outcome for all parties.

Freshness Window and Expectations

Every arrangement from Becontree Heath Flowers is prepared using the freshest blooms available, usually arriving in bud form for maximum vase life. We guarantee our flowers will stay fresh for at least 5 days from delivery under proper care. In the rare instance your flowers deteriorate sooner, please notify us within these 5 days. Flower care instructions are provided with every delivery, and following these will ensure your arrangement thrives.

Refund and Replacement Options

Your satisfaction is our top priority. If your order falls short of your expectations due to damage, quality, or freshness issues within the guaranteed window, you are entitled to a choice of:

• Replacement: We will send a new bouquet as soon as possible, tailored to your original order so you can enjoy the arrangement as intended.
• Full Refund: If you prefer, we will issue a refund to your original payment method. Refund timing may depend on your bank or payment provider’s processes.

We process all approved refunds and replacements promptly, usually within 2 working days of confirming eligibility.

How to Make a Complaint

We are committed to delivering excellent customer service. If you have a complaint about your order, delivery, or our service, we encourage you to get in touch as soon as possible. Our simple complaints process is designed to ensure your feedback is listened to and resolved:

• Contact us with your order information, details of your complaint, and any helpful photographs (if relevant).
• Our customer care team will acknowledge your complaint within 1 working day and begin an investigation.
• We aim to fully resolve all standard complaints within 3 working days, keeping you updated throughout.

Your feedback helps us continually improve our service and floral quality for our Becontree Heath community.

Trusted Local Florist, Serving Our Community

Becontree Heath Flowers is proud to be a valued part of the neighbourhood, delivering fresh flowers to homes, offices, and businesses nearby. We understand the importance of reliability, and our transparent returns and complaints policy reflects our commitment to honest service. Thank you for choosing us as your local florist – you can order with confidence, knowing your satisfaction is guaranteed.