Welcome to Becontree Heath Flowers. We are committed to providing exquisite floral arrangements and reliable delivery services across Becontree Heath and the surrounding local areas. These Terms & Conditions (“Terms”) govern all orders made through our website and apply to everyone who purchases products and services from us online.
By placing an order with Becontree Heath Flowers, you agree to be bound by these Terms. Please read them carefully before confirming your order. If you do not accept these Terms, you should not use our online flower delivery service.
For the purposes of these Terms:
Our floral delivery service is primarily available to customers located in Becontree Heath. We also deliver to nearby areas, ensuring prompt and careful handling of all ordered products. Please ensure that your specified delivery address falls within our designated regions at the checkout stage. If you are unsure about your postcode, please contact our customer service for confirmation.
1. Product Selection and Customisation
Browse our range of flower arrangements and gifts. Select your preferred item(s) and, where applicable, specify preferences such as size, flower type, or special instructions in the notes field provided.
2. Adding to Basket
Once you have chosen your flowers, add them to your shopping basket. You may review or amend your choices before proceeding to check-out.
3. Delivery Details
Provide all requested recipient and delivery information accurately. Please double-check addresses, postal codes, and contact details to facilitate efficient delivery.
4. Order Confirmation
After entering all necessary information, review your order summary. Acceptance of these Terms is required to complete the checkout process. Upon successful payment, you will receive an on-screen confirmation and a detailed order summary sent to your nominated email address.
5. Acceptance of Orders
All orders are subject to availability. We reserve the right to cancel or amend an order where: a product is out of stock, delivery requirements cannot be met, or an error in the listed price or product description has occurred. Should any of these circumstances arise, you will be notified as soon as reasonably possible, and any payments taken will be refunded.
Payments for all products must be made in full at the time of ordering through our secure online payment gateway. We accept most major debit and credit cards. Payment methods and accepted card types are detailed at the checkout stage.
Your card will be charged at the time of purchase. Orders will not be processed or dispatched until payment is successfully received. In the event of payment failure, you will be notified and given the option to provide an alternative means of payment.
All prices displayed on the website are in Pounds Sterling (GBP) and include VAT where applicable. Delivery charges may apply and will be clearly indicated before you confirm your order. We reserve the right to change our prices at any time, but changes will not affect orders for which you have already received confirmation.
Order Cancellation by Customer
You may cancel your order up to 24 hours prior to the scheduled delivery date, provided your flowers have not already been prepared or dispatched. To request a cancellation, contact us as soon as possible. If the order is eligible for cancellation, a refund will be processed using your original method of payment. Cancellations requested less than 24 hours before delivery or after the order is prepared may not be possible, especially during peak periods (e.g. Valentine’s Day, Mother’s Day).
Order Amendments
If you wish to amend your order (such as changing the delivery address, date, or arrangement) please contact us promptly. We will do our utmost to accommodate changes but cannot guarantee amendments within 24 hours of scheduled delivery, or for orders already prepared or dispatched.
Order Cancellation by Us
On rare occasions, it may be necessary for us to cancel your order due to reasons including but not limited to: product unavailability, inability to meet delivery requirements, or errors in product description or pricing. If we cancel your order, you will be informed promptly, and a full refund will be issued.
We aim to deliver your flowers as specified in your order confirmation. While we strive to meet all delivery requests, delivery times cannot be guaranteed. Deliveries are typically carried out during standard working hours.
Same-day delivery is available for orders placed before the cut-off time indicated on our website. Orders received after the cut-off will be delivered on the next available day. Please note that certain products may require additional preparation time. During high-demand periods, such as major holidays, slightly longer delivery times may occur due to increased order volume.
It is your responsibility to ensure recipients are available at the delivery address. Where possible, if no one is present to receive the flowers, our courier will follow your delivery instructions (such as leaving items with a neighbour or in a safe place). If an attempted delivery is unsuccessful and no safe location is available, you may be contacted to arrange redelivery or collection. Additional charges may apply for redelivery attempts.
Due to seasonal availability or unforeseen supply chain issues, certain flowers or packaging may occasionally need to be substituted. Any substitutions are made at our discretion, but we always strive to preserve the overall design, value, colour, and theme of your chosen arrangement. If a significant change is required, we will attempt to contact you for approval.
We are passionate about delivering beautiful and fresh flowers across Becontree Heath and nearby areas. Should you experience any issues with the quality or condition of your delivered products, please contact us within 24 hours of receipt. Where appropriate, we may request photographs to assist in the resolution of your complaint.
Where defects are agreed to be present, we will arrange a suitable replacement or, if preferable, a refund of the purchase price. Your statutory rights are not affected.
Returns for perishable items such as flowers are only accepted where a fault is present, as outlined above. For non-perishable items, such as vases or gift items, you may have rights to return these under the Consumer Contracts Regulations. For further details, please refer to the relevant sections of UK Consumer Law.
Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
Subject to the above, Becontree Heath Flowers shall not be liable for:
Our maximum aggregate liability to you for any claim, including for defective products, shall in no event exceed the amount paid by you for the relevant order.
You are responsible for providing accurate order and delivery information, checking order confirmations, and ensuring that all supplied recipient information is accurate. Any failure to provide the correct details may result in delayed or failed delivery for which we cannot be held responsible.
All content on our website, including photographs, logos, product descriptions, and other materials, is the intellectual property of Becontree Heath Flowers or its content suppliers. Copying, reproducing, or distributing this content without our express permission is strictly prohibited.
We collect and process your personal information in strict accordance with UK Data Protection legislation and our Privacy Policy. Your information is used solely to process your order and arrange delivery. We do not share your details with third parties except as required for fulfilling your order or where required by law.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or amend these Terms & Conditions at any time. Any changes will be effective immediately upon posting to our website. You are advised to check this page each time you place an order to ensure you are familiar with the current version.
If you have any questions regarding these Terms & Conditions or any aspect of your order, please refer to our Contact page for up-to-date information on how to reach our support team.
Note: These Terms & Conditions apply to all customers within Becontree Heath as well as neighbouring districts we serve. By ordering through our website, you confirm you have read, understood, and agree to these Terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Becontree Heath, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Becontree Heath.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
